Unilever

Keeping things consistent globally

Amaze works with Unilever globally, across a number of different business units and stakeholders

Our remit has expanded significantly since then, including being made responsible for managing the Unilever brand in the digital domain and owning the digital execution for campaigns such as the Unilever Sustainable Living Plan.

We were commissioned by Unilever to be part of a major programme of work updating and upgrading Unilever.com, including a comprehensive visual redesign to improve user engagement, website optimisation, information architecture and content strategy, as well as the adoption of responsive html front-end.

Additionally, we needed to help Unilever to reduce the error counts in the individual countries websites, as they had slipped to an all-time high. 

Our Approach and Solution

In order to upgrade their existing site, we worked closely with Unilever's in-house IT and external communications teams as well as other third party agencies. The work streams included the development and implementation of the solution architecture, strategic co-ordination and support across the company’s global digital operation, training, project management and content services.

Amaze worked in partnership with Unilever to set out a firmer approach to protect the brand and improve quality on the corporate websites in individual countries.

We built a consistent global digital presence for Unilever. The corporate sites, along with Unilever.com, consist of 48 local sites in 28 languages, representing the business in 92 countries. 

The company’s annual Sustainable Living report is at the very heart of the ecosystem. Easily accessible on all devices, for markets around the world, the solution uses the same Tridion web platform for consistent and efficient communications. The fully responsive site also offers better navigation meaning that customers can get the information they need in a clear and more concise way. 

New digital brand guidelines were created and deployed during the process, with project management, training, 24/7 technical support, analytics consultancy and reporting all integrated, to give Unilever’s global Website Editors and Corporate communications team everything they need to stay on brand. 

Unilever NOVO Device Showcase
Unilever NOVO Device Showcase
Unilever NOVO Device Showcase

Results

Using data analysis to look at effectiveness and efficiency, Amaze was able to detect and recommend where improvements could be made in the management of the country sites in a number of areas, including which editors in which countries required training.

To accommodate this, new training approaches were taken to ensure that editors were up to speed, able to retain information and put their training into practice successfully in the context of the role they perform in the management of the website.

Adherence to the minimum standards improved at a dramatic level leading to our seeing zero errors consistently across the country websites. 

In the Bowen Craggs Index of Online Excellence, and as a result of these improvements, we saw Unilever rise to 6th place in 2018. The Index praises the Unilever website as: "An already good website that has been made increasingly better and more effective".